Annual Service Reviews (Patient Feedback)

people giving their opinion about minor surgery

Annual Minor Surgery Feedback Comments

Annual Minor Surgery Feedback Review Comments for Thames Valley Surgical Services. While comments are frequently reviewed they are once a year published in an annual document and then checked in a clinical governance meeting for implementation. For real time reviews click here.

Click here for a comprehensive 2020 service review

Top Minor Surgery Reviews 2021

Care and Skill

Large Lipoma…

“Everything went very well and i am very pleased with the result. It was a rather large Lipoma i had removed but this never seem to be a problem for Dr Kittel.” (note, it was huge)

Stress free…

“5* it was a very stress free experience I have to say I was very nervous about arranging the appointment and quite scared but they was so lovely caring and very professional they was able to answer any question I had and quickly thank you so much.”

Professional….

“From the very beginning I had the feeling that I was in the hands of professionals. Perfect communication ,explanation by phone and e-mail and warm welcome.”

Everything worked […] very efficiently…

“Everything worked, in accordance with the instructions and procedures given, very efficiently. Also, the welcome on the day was warm and both Dr Kittel and the nurse put me at my ease with their relaxed but very professional manner.”

Did not feel anything at all

“Excellent service, clear description of what was happening and most importantly did not feel anything at all.”

Easier than […] the dentist

“Dr Kittel and the nurse couldn’t have been more caring and helpful. He explained what was happening all through the procedure. I could feel what was happening but there was no real pain or discomfort. Overall it was absolutely nothing to worry about, certainly easier than a visit to the dentist!”

Reassuring…

“The procedure was painless, and Dr Kittel very reassuring, and explains everything very well. All in all very, very efficient.”

After 3 weeks […] would never know I had a split ear

“Dr Kittel and Nikki were great. Made me feel very relaxed ,explained everything that was going on and was lovely also to have music . I felt very comfortable and was amazed at the results. I’m now only about 2-3 weeks on and would never know I had a split ear . Very tidy professional surgery”

Very friendly welcome

“Thank you Dr Kittel for very friendly welcome and painless surgery very Professional would definitely recommend.”

Dr Kittel […] Probably at the top of his game

“Dr Kittel has an apparent wide experience of undertaking the procedure I required. He made this known beforehand and it became evident during the operation that this together with the use of excellent equipment made the whole process go very well and better than I expected. It was over in a trice! Nothing was missed and he carried everything out very efficiently but in a relaxed and easy going style. The saying that ‘he made that look easy’ springs to mind, as he’s very good at what he does and is probably ‘at the top of his game”

Coronavirus

“All excellent and by the book”

“Staff are so lovely and helpful. It is also very very clean and took The correct precautions I regards to covid”

Aftercare

Zero pain

“Zero pain after the operation, with just some mild itching and even after only a few days the mark is faint.”

Healing well

“Excellently stitched up wound, clean and healing well. Provided with additional plasters and a suture [removal kit] for stitch removal.”

Attention to detail

“Very good with attention to detail and written back up of all advice.”

Booking

“Impressed with the swift response to my initial contact with Dr Kittel’s medical team.”

“Very organised and friendly staff dealt with my booking etc”

“Everything was excellent. Very Efficient and professional.”

“From the very beginning I had the feeling that I was in the hands of professionals. Perfect communication ,explanation by phone and e-mail and warm welcome.”

“Excellent booking service. Thank you”