Annual Service Reviews (Patient Feedback)

people giving their opinion about minor surgery

Annual Minor Surgery Feedback Comments

Annual Minor Surgery Feedback Review Comments for Thames Valley Surgical Services. While comments are frequently reviewed they are once a year published in an annual document and then checked in a clinical governance meeting for implementation. For real time reviews click here.

Click here for a comprehensive 2021 service review

Top Minor Surgery Reviews 2022

Good Price – good service

Large Lipoma…

I needed a large lipoma removed from my upper arm. As these are not dealt with
under the NHS, a friend recommended attending a well known Health Care clinic for
a consultation. The consultant showed some concern over the size of the lipoma and
advised that removal would involve a general anaesthetic and a day in the hospital. I
must admit I had never considered this to be an option and found the thought
somewhat alarming. Anyway the quote I received for this was totally unacceptable.,
so I decided to look elsewhere. I went online and found the very informative
minorsurgery.co.uk website hosted by Dr Kittel. I subsequently arranged a
consultation during which I was impressed by Dr Kittel’s professionalism and
reassuring manner. There was no mention of a general anaesthetic, and although the
lipoma was large the procedure would be straight forward and that I would be there
for about one hour. The quote received was very competitive, so I had no hesitation
in arranging for the procedure to go ahead.

Good booking system

  • Very slick and efficient booking system. Speedy communication, very professional
    and friendly also.
  • The booking process was easy and efficient, and the communication was great. The
    intial consultation was thorough and they explained everything i needed to know,
    and outlined next steps

Comparative Transparency

I had spoken to a few surgeries about the removal and found TVVS to be of the very highest standard. They were responsive, clear, and provided exactly what they advertised on their website. The website itself is a bit out dated but the information is clear, the forms are easy enough to fill in. Overall the experience before the procedure was excellent.

Skill…

Dr Kittel is clearly very skilled. Each action was carefully considered before hand and
the best method selected. I had a lot of small facial incisions. The initial anaesthetic
injections were inevitably but only briefly painful. After that there was no pain at
all.

Painless…

I was a little apprehensive on the day of my procedure, especially as the first clinic
advised a general anaesthetic. Would a local completely eliminate the pain and
cutting sensation. My fears were absolutely groundless, helped largely by Dr Kittel’s
confident nature and calming influence. I experienced neither of these sensations
throughout the fortythree minutes of the procedure. A couple of times I felt a mild
discomfort, but this was quickly and effectively eased. All in all I look back and think
I’m so pleased that I found Dr Kittel’s website.

Reassuring…

I felt very at ease during my surgery I said I was slightly nervous and Dr Kittel and the
assisting nurse were lovely and kept me at ease. He even made a joke while
administering the local anaesthetic, I mentioned I would have to wait 18 months to
have under the NHS and his response was “I’ll have it out in 18 minutes” he told me
what he was doing as he was doing it. It was a quick and painless surgery, afterwards
he addressed any questions I had and asked me how I was feeling. I got to see my
Lipoma and couldn’t believe the size of it. I was asked to stay and watch the short
aftercare video which Dr Kittel created explaining what to do and expect in my
recovery. I am very grateful to Dr Kittel and his team

Caring and friendly

Everyone was very caring and friendly during the procedure which was painless and
quick so thank you very much to the staff

In control – model surgeon

I thought that Dr Kittel was brilliant; calm, reassuring, in control. Talked through
everything as it happened. I am a squeamish bloke and I thought that he was
brilliant. No pain at all, other than the pin prick of painkillers. I would say that Dr
Kittel was a model of what you want from a surgeon. I would have no fear of
returning.

Dr Kittel was absolutely masterful whist carrying out my treatment and I was most
impressed with how comfortable he made me feel both before and after my
treatment. I have only good things to say about Dr Kittel and his staff.

Coronavirus

“All excellent and by the book”

“Staff are so lovely and helpful. It is also very very clean and took The correct precautions I regards to covid”

Aftercare

Video support

Provided with a video to assist. Lots of information is provided and any questions are
followed up.

It was a painfree experience. I am very happy . Dr Kittel also gave thorough details
of what to do after the surgery and it was very helpful
.

Weight off my shoulder

After watching the after care video I went home feeling like a weight had been lifted
off my shoulder, literally! I know they will be there with any after care questions I
may have.

Review appointment easy to obtain…

I contacted the clinic a few days after minor surgery. I was reassured instantly, was
given an appointment to go back to se Dr Kittel. After a few days the minor surgery
rectified itself, communication between myself and the clinic was 5⭐️. No need to
attend further appointment after communicating via email with photos.

Click here for a comprehensive 2020 service review

Top Minor Surgery Reviews 2021

Care and Skill

Large Lipoma…

“Everything went very well and i am very pleased with the result. It was a rather large Lipoma i had removed but this never seem to be a problem for Dr Kittel.” (note, it was huge)

Stress free…

“5* it was a very stress free experience I have to say I was very nervous about arranging the appointment and quite scared but they was so lovely caring and very professional they was able to answer any question I had and quickly thank you so much.”

Professional….

“From the very beginning I had the feeling that I was in the hands of professionals. Perfect communication ,explanation by phone and e-mail and warm welcome.”

Everything worked […] very efficiently…

“Everything worked, in accordance with the instructions and procedures given, very efficiently. Also, the welcome on the day was warm and both Dr Kittel and the nurse put me at my ease with their relaxed but very professional manner.”

Did not feel anything at all

“Excellent service, clear description of what was happening and most importantly did not feel anything at all.”

Easier than […] the dentist

“Dr Kittel and the nurse couldn’t have been more caring and helpful. He explained what was happening all through the procedure. I could feel what was happening but there was no real pain or discomfort. Overall it was absolutely nothing to worry about, certainly easier than a visit to the dentist!”

Reassuring…

“The procedure was painless, and Dr Kittel very reassuring, and explains everything very well. All in all very, very efficient.”

After 3 weeks […] would never know I had a split ear

“Dr Kittel and Nikki were great. Made me feel very relaxed ,explained everything that was going on and was lovely also to have music . I felt very comfortable and was amazed at the results. I’m now only about 2-3 weeks on and would never know I had a split ear . Very tidy professional surgery”

Very friendly welcome

“Thank you Dr Kittel for very friendly welcome and painless surgery very Professional would definitely recommend.”

Dr Kittel […] Probably at the top of his game

“Dr Kittel has an apparent wide experience of undertaking the procedure I required. He made this known beforehand and it became evident during the operation that this together with the use of excellent equipment made the whole process go very well and better than I expected. It was over in a trice! Nothing was missed and he carried everything out very efficiently but in a relaxed and easy going style. The saying that ‘he made that look easy’ springs to mind, as he’s very good at what he does and is probably ‘at the top of his game”

Coronavirus

“All excellent and by the book”

“Staff are so lovely and helpful. It is also very very clean and took The correct precautions I regards to covid”

Aftercare

Zero pain

“Zero pain after the operation, with just some mild itching and even after only a few days the mark is faint.”

Healing well

“Excellently stitched up wound, clean and healing well. Provided with additional plasters and a suture [removal kit] for stitch removal.”

Attention to detail

“Very good with attention to detail and written back up of all advice.”

Booking

“Impressed with the swift response to my initial contact with Dr Kittel’s medical team.”

“Very organised and friendly staff dealt with my booking etc”

“Everything was excellent. Very Efficient and professional.”

“From the very beginning I had the feeling that I was in the hands of professionals. Perfect communication ,explanation by phone and e-mail and warm welcome.”

“Excellent booking service. Thank you”