“I had a mole removed from my face, and in less than 2 weeks it is very close to healing with nothing to show it was ever there. I am delighted.“
Feedback by patient JH about a procedure with Dr Kittel on 17/10/2019. For other recent feedback please click here
| How easy was it to book an appointment with our office | 5 – Very Easy |
| How good was our office in booking your appointment, communicating and explaining questions you may have had | 5 – Very Good |
| How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks | 5 – < 6 w |
| If you have a disability, was this dealt with professionally and according to your needs? | 2 – Yes, my disability was no issue |
| Please write below anything you would like to mention or say about your experience BEFORE the procedure The system sent 2 very similar e-mails, because there were 2 documents that I needed to sign. I didn’t realise this and ignored the 2nd message. Maybe the 2 documents could be attached on the same message? |
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| Did Dr Kittel ensure you understood the procedure, alternative and side effects (this may have happened at a previous appointment) | 5 – Very Good |
| Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears. | 5 – Very Good |
| Was the environment friendly and warm and the experience positive for you as a patient | 5 – Very positive |
| During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure Everything was excellent. |
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| Did the nurse adequately explain the aftercare instructions and answer questions you may have had? | 5 – Very Good |
| Please write below anything you would like to mention or say about your experience AFTER the procedure All very good. |
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| Was the surgery easy and straightforward | 5 – Very Easy |
| How do you rate our service overall | 5 – Very Good |
| Would you recommend our service to a friend | 1 – Yes |
| Anything we could improve? Any other comment / praise? I had a mole removed from my face, and in less than 2 weeks it is very close to healing with nothing to show it was ever there. I am delighted. |
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