“I had a mole removed from my face, and in less than 2 weeks it is very close to healing with nothing to show it was ever there. I am delighted.“
Feedback by patient JH about a procedure with Dr Kittel on 17/10/2019. For other recent feedback please click here
|How easy was it to book an appointment with our office||5 – Very Easy|
|How good was our office in booking your appointment, communicating and explaining questions you may have had||5 – Very Good|
|How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks||5 – < 6 w|
|If you have a disability, was this dealt with professionally and according to your needs?||2 – Yes, my disability was no issue|
|Please write below anything you would like to mention or say about your experience BEFORE the procedure
The system sent 2 very similar e-mails, because there were 2 documents that I needed to sign. I didn’t realise this and ignored the 2nd message. Maybe the 2 documents could be attached on the same message?
|Did Dr Kittel ensure you understood the procedure, alternative and side effects (this may have happened at a previous appointment)||5 – Very Good|
|Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears.||5 – Very Good|
|Was the environment friendly and warm and the experience positive for you as a patient||5 – Very positive|
|During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening?||5 – Very good|
|Please write below anything you would like to mention or say about your experience DURING the procedure
Everything was excellent.
|Did the nurse adequately explain the aftercare instructions and answer questions you may have had?||5 – Very Good|
|Please write below anything you would like to mention or say about your experience AFTER the procedure
All very good.
|Was the surgery easy and straightforward||5 – Very Easy|
|How do you rate our service overall||5 – Very Good|
|Would you recommend our service to a friend||1 – Yes|
|Anything we could improve?
Any other comment / praise?
I had a mole removed from my face, and in less than 2 weeks it is very close to healing with nothing to show it was ever there. I am delighted.