Feedback for our Service by Mr JP on March 13th 2021
All aspects of treatment well organized, prompt and very efficient.
As pleasant an experience as could be expected.
A fraction of the cost of similar treatment I’ve had at other hospitals in the Berkshire area.
Thank you, doctor.
The Complete Feedback Form
| Administration and Communication | |
| How easy was it to make an appointment? | 5 – Very Easy |
| How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment? | 5 – Very Good |
| How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks | |
| If you have a disability, was this dealt with professionally and according to your needs? | 0 – I do not have a disablity |
| Please write below anything you would like to mention or say about your experience BEFORE the procedure | |
| Consultation | |
| How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence? | 5 – Very Good |
| Coronavirus | |
| Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch? | 5 – Very Good |
| Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears. | |
| Was the environment friendly and warm and the experience positive for you as a patient | |
| Surgery | |
| During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure | |
| Aftercare | |
| Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally | 5 – Very Good |
| Please write below anything you would like to mention or say about your experience AFTER the procedure | |
| In summary | |
| Was the surgery easy and straightforward | 5 – Very Easy |
| How do you rate our service overall | 5 – Very Good |
| Would you recommend our service to a friend | 1 – Yes |
| Any other comment? Anything specific on Coronavirus and our safety procedures? All aspects of treatment well organized, prompt and very efficient. As pleasant an experience as could be expected. A fraction of the cost of similar treatment I’ve had at other hospitals in the Berkshire area. Thank you, doctor. | |