Feedback for our Service by patient ND on July 11th 2020
Dr Kittel has an apparent wide experience of undertaking the procedure I required. He made this known beforehand and it became evident during the operation that this together with the use of excellent equipment made the whole process go very well and better than I expected. It was over in a trice! Nothing was missed and he carried everything out very efficiently but in a relaxed and easy going style. The saying that ‘he made that look easy’ springs to mind, as he’s very good at what he does and is probably ‘at the top of his game’.
Everything was explained very well but importantly is backed up by the post operative care sheet and the video too. The nurse was excellent in explaining how to remove the stitches to the extent that I feel comfortable to do this at home. At this time, being less than 24 hours after the surgery, I can’t think of anything that I feel uncomfortable about.
Everything worked, in accordance with the instructions and procedures given, very efficiently. Also, the welcome on the day was warm and both Dr Kittel and the nurse put me at my ease with their relaxed but very professional manner.
I can’t think of anything that you could do to improve, other than do it for less (money)! Having said that I believe that what you have done for me offered good value and for me it was definitely worth it.
The Complete Feedback Form
| How easy was it to make an appointment? | 4 – Easy |
| How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment? | 5 – Very Good |
| How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks | 4 – < 10 w |
| If you have a disability, was this dealt with professionally and according to your needs? | 0 – I do not have a disablity |
| Please write below anything you would like to mention or say about your experience BEFORE the procedure Everything worked, in accordance with the instructions and procedures given, very efficiently. Also, the welcome on the day was warm and both Dr Kittel and the nurse put me at my ease with their relaxed but very professional manner. | |
| How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence? | 5 – Very Good |
| Coronavirus | |
| Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch? | 5 – Very Good |
| Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears. | 5 – Very Good |
| Was the environment friendly and warm and the experience positive for you as a patient | 5 – Very positive |
| Surgery | |
| During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure Dr Kittel has an apparent wide experience of undertaking the procedure I required. He made this known beforehand and it became evident during the operation that this together with the use of excellent equipment made the whole process go very well and better than I expected. It was over in a trice! Nothing was missed and he carried everything out very efficiently but in a relaxed and easy going style. The saying that ‘he made that look easy’ springs to mind, as he’s very good at what he does and is probably ‘at the top of his game’. | |
| Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally | 5 – Very Good |
| Please write below anything you would like to mention or say about your experience AFTER the procedure Everything was explained very well but importantly is backed up by the post operative care sheet and the video too. The nurse was excellent in explaining how to remove the stitches to the extent that I feel comfortable to do this at home. At this time, being less than 24 hours after the surgery, I can’t think of anything that I feel uncomfortable about. | |
| Was the surgery easy and straightforward | 4 – Easy |
| How do you rate our service overall | 5 – Very Good |
| Would you recommend our service to a friend | 1 – Yes |
| Any other comment? Anything specific on Coronavirus and our safety procedures? I can’t think of anything that you could do to improve, other than do it for less (money)! Having said that I believe that what you have done for me offered good value and for me it was definitely worth it. | |