Category Archives: Uncategorized

Absolutely Perfect…

Feedback for our Service by Mr DU on August 25th 2020

All round absolutely perfect good price helpful staff great doctor no problems from start To finish highly recommended

All round absolutely perfect good price helpful staff great doctor no problems from start To finish highly recommended

All round absolutely perfect good price helpful staff great doctor no problems from start To finish highly recommended

All round absolutely perfect good price helpful staff great doctor no problems from start To finish highly recommended

The Complete Feedback Form

How easy was it to make an appointment?5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment?5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks5 – < 6 w
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence?5 – Very Good
Coronavirus 
Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch?5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears.5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
Surgery 
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
Was the surgery easy and straightforward5 – Very Easy
How do you rate our service overall5 – Very Good
Would you recommend our service to a friend1 – Yes
Any other comment?
Anything specific on Coronavirus and our safety procedures?
All round absolutely perfect good price helpful staff great doctor no problems from start To finish highly recommended

It was very quick and painless

Feedback for our Service by Mr RW on August 1st 2020

It was very quick and painless

Perhaps put words on the video [thank you, we now have key phrases on the video]

All very friendly and helpful

Perhaps put words on the video

The Complete Feedback Form

How easy was it to make an appointment?4 – Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment?4 – Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks5 – < 6 w
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
All very friendly and helpful
How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence?5 – Very Good
Coronavirus 
Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch?5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears.4 – Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
Surgery 
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
It was very quick and painless
Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally4 – Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
The video was good but the volume was very low and a bit difficult to hear.
Was the surgery easy and straightforward5 – Very Easy
How do you rate our service overall5 – Very Good
Would you recommend our service to a friend1 – Yes
Any other comment?
Anything specific on Coronavirus and our safety procedures?
Perhaps put words on the video

Dr Kittel has an apparent wide experience…

Feedback for our Service by patient ND on July 11th 2020

Dr Kittel has an apparent wide experience of undertaking the procedure I required. He made this known beforehand and it became evident during the operation that this together with the use of excellent equipment made the whole process go very well and better than I expected. It was over in a trice! Nothing was missed and he carried everything out very efficiently but in a relaxed and easy going style. The saying that ‘he made that look easy’ springs to mind, as he’s very good at what he does and is probably ‘at the top of his game’.

Everything was explained very well but importantly is backed up by the post operative care sheet and the video too. The nurse was excellent in explaining how to remove the stitches to the extent that I feel comfortable to do this at home. At this time, being less than 24 hours after the surgery, I can’t think of anything that I feel uncomfortable about.

Everything worked, in accordance with the instructions and procedures given, very efficiently. Also, the welcome on the day was warm and both Dr Kittel and the nurse put me at my ease with their relaxed but very professional manner.

I can’t think of anything that you could do to improve, other than do it for less (money)! Having said that I believe that what you have done for me offered good value and for me it was definitely worth it.

The Complete Feedback Form

How easy was it to make an appointment?4 – Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment?5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks4 – < 10 w
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
Everything worked, in accordance with the instructions and procedures given, very efficiently. Also, the welcome on the day was warm and both Dr Kittel and the nurse put me at my ease with their relaxed but very professional manner.
How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence?5 – Very Good
Coronavirus 
Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch?5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears.5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
Surgery 
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Dr Kittel has an apparent wide experience of undertaking the procedure I required. He made this known beforehand and it became evident during the operation that this together with the use of excellent equipment made the whole process go very well and better than I expected. It was over in a trice! Nothing was missed and he carried everything out very efficiently but in a relaxed and easy going style. The saying that ‘he made that look easy’ springs to mind, as he’s very good at what he does and is probably ‘at the top of his game’.
Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
Everything was explained very well but importantly is backed up by the post operative care sheet and the video too. The nurse was excellent in explaining how to remove the stitches to the extent that I feel comfortable to do this at home. At this time, being less than 24 hours after the surgery, I can’t think of anything that I feel uncomfortable about.
Was the surgery easy and straightforward4 – Easy
How do you rate our service overall5 – Very Good
Would you recommend our service to a friend1 – Yes
Any other comment?
Anything specific on Coronavirus and our safety procedures?
I can’t think of anything that you could do to improve, other than do it for less (money)! Having said that I believe that what you have done for me offered good value and for me it was definitely worth it.

Excellent service don’t know how you could improve

Feedback for our Service by Mrs FM on July 10th 2020

Both the nurse and doctor were friendly and put me at ease. The doctor talked During the procedure explaining what was happening. Made sure I understood the aftercare. Would recommend you again. Thanks for such a wonderful device. Can’t improve on the service I received.

See above

The whole process was excellent, a phone consultation was arranged due to me living so far away, all staff where very friendly and helpful. You couldn’t improve on the service I received.

Excellent service don’t know how you could improve.

The Complete Feedback Form

How easy was it to make an appointment?5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment?5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks4 – < 10 w
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
The whole process was excellent, a phone consultation was arranged due to me living so far away, all staff where very friendly and helpful. You couldn’t improve on the service I received.
How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence?5 – Very Good
Coronavirus 
Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch?5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears.5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
Surgery 
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Both the nurse and doctor were friendly and put me at ease. The doctor talked During the procedure explaining what was happening. Made sure I understood the aftercare. Would recommend you again. Thanks for such a wonderful device. Can’t improve on the service I received.
Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
Was the surgery easy and straightforward5 – Very Easy
How do you rate our service overall5 – Very Good
Would you recommend our service to a friend1 – Yes
Anything we could improve?
Any other comment / praise?
Anything specific on Coronavirus and our safety procedures?
No. Excellent service don’t know how you could improve.

 

Extremely professional.

Feedback for our Service by Mr PL, June 12th 2020

Extremely professional.

N/a

Excellent communication and very helpful.

Having a landline to contact as I was not always able to get through on a mobile number. But very pleased with the service. Thank you [comment from manager: Thank you for your suggestion. We stopped our landline as the mobile allows staff to work from home as well as the office and we can take it to clinic, too.]

The Complete Feedback Form

How easy was it to make an appointment?5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment?5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks2 – < 18 w
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
Excellent communication and very helpful.
How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence?5 – Very Good
Coronavirus 
Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch?5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears.5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
Surgery 
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Extremely professional.
Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
N/a
Was the surgery easy and straightforward5 – Very Easy
How do you rate our service overall5 – Very Good
Would you recommend our service to a friend1 – Yes
Anything we could improve?
Any other comment / praise?
Anything specific on Coronavirus and our safety procedures?
Having a landline to contact as I was not always able to get through on a mobile number. But very pleased with the service. Thank you.