Category Archives: Feedback

I can hardly see where he cut

I CAN HARDLY SEE WHERE HE CUT

BEFORE

Dr Kittel answered all my questions and explained the procedure very thoroughly on my initial consultation.  I was given a price for the surgery ( removal of fibroma in my neck) which was a fraction of the costs I had been quoted elsewhere.  I was given an appointment at my convenience and just a couple of weeks wait.  It was all very efficient.

DURING

On the day of my procedure, I was very nervous, but both Dr Kittel and Nurse Nikki were so kind and caring. Dr Kittel explained everything as he worked and it was all over so quickly, with no pain at all.
I couldn’t believe it.

AFTER

After the procedure, I was given both verbal and written instructions on how to care for the wound.  Any problems that may arise were explained honestly and carefully, telling me how to cope with them, should they arise.
Dr Kittel came out to speak to me personally after the procedure and just check that I was alright, which I thought was really nice of him.

OVERALL

I would highly recommend Dr Kittel. His professionalism and manner are exemplary. It is only a few days since my procedure but already the wound is healing and so neat!  I can hardly see where he cut.   Thank you so much to Dr Kittel and his team of lovely nurses.

Least stressful procedure ever!

Thank you Pauline, for your kind feedback…

BEFORE

I was anxious before the surgery but everything I have read on the site and meeting convinced me I would be fine.

My meeting before the procedure was straight forward and I felt I was in professional hands.

DURING

It was the easiest experience I have had with a hospital procedure. Very kind, very thoughtful and caring, especially Dr Kittels nurse who held my hand to comfort me.

Dr Kittel is amazing at what he does too, professional, clear and kind. It is clear he loves his work!

Thank you so much for being available for this kind of work!

AFTER

It has been a week after my procedure and I it has been the least stressful procedure ever! I hardly knew I had my lipoma removed. No pain, no medical issues and the healing is going so well. Everything I have had done was with expert knowledge of how the body works and heals, it gave me the confidence to relax into the aftercare information that was given.

Highly skilled doctor

Feedback from patient LG on April 14th 2021

I want to thank Dr Kittel and team for the excellent treatment and service I received.
I would HIGHLY recommend it to anybody looking for a treatment.
Highly skilled Doctor warm and welcoming environment and good prices.
THANK YOU!

Happy with all

Excellent service

Happy with all

The Complete Feedback Form

Surgery Feedback Questionnaire Entries #320

Displaying entry #320

Administration and Communication 
How easy was it to make an appointment? 5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment? 5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks  
If you have a disability, was this dealt with professionally and according to your needs? 0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
Excellent service
Consultation 
How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence? 5 – Very Good
Coronavirus 
Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch? 5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears.  
Was the environment friendly and warm and the experience positive for you as a patient  
Surgery 
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently? 5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
I want to thank Dr Kittel and team for the excellent treatment and service I received.
I would HIGHLY recommend it to anybody looking for a treatment.
Highly skilled Doctor warm and welcoming environment and good prices.
THANK YOU!
Aftercare 
Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally 5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
Happy with all
In summary 
Was the surgery easy and straightforward 5 – Very Easy
How do you rate our service overall 5 – Very Good
Would you recommend our service to a friend 1 – Yes
Any other comment?
Anything specific on Coronavirus and our safety procedures?
Happy with all




At a fraction of the cost

Feedback for our Service by Mr JP on March 13th 2021

All aspects of treatment well organized, prompt and very efficient.
As pleasant an experience as could be expected.
A fraction of the cost of similar treatment I’ve had at other hospitals in the Berkshire area.
Thank you, doctor.

The Complete Feedback Form

Administration and Communication 
How easy was it to make an appointment?5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment?5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks 
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
Consultation 
How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence?5 – Very Good
Coronavirus 
Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch?5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears. 
Was the environment friendly and warm and the experience positive for you as a patient 
Surgery 
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Aftercare 
Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
In summary 
Was the surgery easy and straightforward5 – Very Easy
How do you rate our service overall5 – Very Good
Would you recommend our service to a friend1 – Yes
Any other comment?
Anything specific on Coronavirus and our safety procedures?
All aspects of treatment well organized, prompt and very efficient.
As pleasant an experience as could be expected.
A fraction of the cost of similar treatment I’ve had at other hospitals in the Berkshire area.
Thank you, doctor.

Absolutely Perfect…

Feedback for our Service by Mr DU on August 25th 2020

All round absolutely perfect good price helpful staff great doctor no problems from start To finish highly recommended

All round absolutely perfect good price helpful staff great doctor no problems from start To finish highly recommended

All round absolutely perfect good price helpful staff great doctor no problems from start To finish highly recommended

All round absolutely perfect good price helpful staff great doctor no problems from start To finish highly recommended

The Complete Feedback Form

How easy was it to make an appointment?5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment?5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks5 – < 6 w
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence?5 – Very Good
Coronavirus 
Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch?5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears.5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
Surgery 
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
Was the surgery easy and straightforward5 – Very Easy
How do you rate our service overall5 – Very Good
Would you recommend our service to a friend1 – Yes
Any other comment?
Anything specific on Coronavirus and our safety procedures?
All round absolutely perfect good price helpful staff great doctor no problems from start To finish highly recommended

It was very quick and painless

Feedback for our Service by Mr RW on August 1st 2020

It was very quick and painless

Perhaps put words on the video [thank you, we now have key phrases on the video]

All very friendly and helpful

Perhaps put words on the video

The Complete Feedback Form

How easy was it to make an appointment?4 – Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment?4 – Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks5 – < 6 w
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
All very friendly and helpful
How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence?5 – Very Good
Coronavirus 
Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch?5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears.4 – Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
Surgery 
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
It was very quick and painless
Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally4 – Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
The video was good but the volume was very low and a bit difficult to hear.
Was the surgery easy and straightforward5 – Very Easy
How do you rate our service overall5 – Very Good
Would you recommend our service to a friend1 – Yes
Any other comment?
Anything specific on Coronavirus and our safety procedures?
Perhaps put words on the video

Excellent service don’t know how you could improve

Feedback for our Service by Mrs FM on July 10th 2020

Both the nurse and doctor were friendly and put me at ease. The doctor talked During the procedure explaining what was happening. Made sure I understood the aftercare. Would recommend you again. Thanks for such a wonderful device. Can’t improve on the service I received.

See above

The whole process was excellent, a phone consultation was arranged due to me living so far away, all staff where very friendly and helpful. You couldn’t improve on the service I received.

Excellent service don’t know how you could improve.

The Complete Feedback Form

How easy was it to make an appointment?5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment?5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks4 – < 10 w
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
The whole process was excellent, a phone consultation was arranged due to me living so far away, all staff where very friendly and helpful. You couldn’t improve on the service I received.
How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence?5 – Very Good
Coronavirus 
Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch?5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears.5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
Surgery 
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Both the nurse and doctor were friendly and put me at ease. The doctor talked During the procedure explaining what was happening. Made sure I understood the aftercare. Would recommend you again. Thanks for such a wonderful device. Can’t improve on the service I received.
Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
Was the surgery easy and straightforward5 – Very Easy
How do you rate our service overall5 – Very Good
Would you recommend our service to a friend1 – Yes
Anything we could improve?
Any other comment / praise?
Anything specific on Coronavirus and our safety procedures?
No. Excellent service don’t know how you could improve.

 

Extremely professional.

Feedback for our Service by Mr PL, June 12th 2020

Extremely professional.

N/a

Excellent communication and very helpful.

Having a landline to contact as I was not always able to get through on a mobile number. But very pleased with the service. Thank you [comment from manager: Thank you for your suggestion. We stopped our landline as the mobile allows staff to work from home as well as the office and we can take it to clinic, too.]

The Complete Feedback Form

How easy was it to make an appointment?5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment?5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks2 – < 18 w
If you have a disability, was this dealt with professionally and according to your needs?0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
Excellent communication and very helpful.
How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence?5 – Very Good
Coronavirus 
Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch?5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears.5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient5 – Very positive
Surgery 
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently?5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Extremely professional.
Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
N/a
Was the surgery easy and straightforward5 – Very Easy
How do you rate our service overall5 – Very Good
Would you recommend our service to a friend1 – Yes
Anything we could improve?
Any other comment / praise?
Anything specific on Coronavirus and our safety procedures?
Having a landline to contact as I was not always able to get through on a mobile number. But very pleased with the service. Thank you.

Very responsive, helpful service

“Very helpful indeed. Had a consultation in less than a week, then the procedure was five days later“

Feedback by patient DD about a procedure with Dr Kittel on 11/12/2019. For other recent feedback please click here

How easy was it to book an appointment with our office 5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had 5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks 5 – < 6 w
If you have a disability, was this dealt with professionally and according to your needs? 0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
Very helpful indeed. Had a consultation in less than a week, then the procedure was five days later
Did Dr Kittel ensure you understood the procedure, alternative and side effects (this may have happened at a previous appointment) 5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears. 5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient 5 – Very positive
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? 5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
I had every confidence in the procedure
Did the nurse adequately explain the aftercare instructions and answer questions you may have had? 5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
Was the surgery easy and straightforward 3 – OK
How do you rate our service overall 5 – Very Good
Would you recommend our service to a friend 1 – Yes
Anything we could improve?
Any other comment / praise?

A mole removed and no scar in my face

“I had a mole removed from my face, and in less than 2 weeks it is very close to healing with nothing to show it was ever there. I am delighted.“

Feedback by patient JH about a procedure with Dr Kittel on 17/10/2019. For other recent feedback please click here

How easy was it to book an appointment with our office 5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had 5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks 5 – < 6 w
If you have a disability, was this dealt with professionally and according to your needs? 2 – Yes, my disability was no issue
Please write below anything you would like to mention or say about your experience BEFORE the procedure
The system sent 2 very similar e-mails, because there were 2 documents that I needed to sign. I didn’t realise this and ignored the 2nd message. Maybe the 2 documents could be attached on the same message?
Did Dr Kittel ensure you understood the procedure, alternative and side effects (this may have happened at a previous appointment) 5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears. 5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient 5 – Very positive
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? 5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Everything was excellent.
Did the nurse adequately explain the aftercare instructions and answer questions you may have had? 5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
All very good.
Was the surgery easy and straightforward 5 – Very Easy
How do you rate our service overall 5 – Very Good
Would you recommend our service to a friend 1 – Yes
Anything we could improve?
Any other comment / praise?
I had a mole removed from my face, and in less than 2 weeks it is very close to healing with nothing to show it was ever there. I am delighted.

Dr Kittel and Leanne kept me calm and occupied with good chat

“Just fantastic, Dr Kittel and Leanne kept me calm and occupied with good chat.“

Booking: “I asked to speak to Dr Kittel again after my initial consultation and this was no problem, which I appreciated”

Procedure: “Just fantastic, Dr Kittel and Leanne kept me calm and occupied with good chat. It’s not a procedure I looked forward to, but I was really impressed and they are fantastic people!”

Aftercare: “Again excellent and my wound is healing nicely. I have since recommended Dr Kittel to two others I know who, since showing them my scar, have said they too have cysts/ lipomas in similar places”

Feedback by patient CZ about a procedure with Dr Kittel on 11/12/2019. For other recent feedback please click here

How easy was it to book an appointment with our office 5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had 5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks 5 – < 6 w
If you have a disability, was this dealt with professionally and according to your needs? 0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
I asked to speak to Dr Kittel again after my initial consultation and this was no problem, which I appreciated
Did Dr Kittel ensure you understood the procedure, alternative and side effects (this may have happened at a previous appointment) 5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears. 5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient 5 – Very positive
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? 5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
Just fantastic, Dr Kittel and Leanne kept me calm and occupied with good chat. It’s not a procedure I looked forward to, but I was really impressed and they are fantastic people!
Did the nurse adequately explain the aftercare instructions and answer questions you may have had? 5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
Again excellent and my wound is healing nicely. I have since recommended Dr Kittel to two others I know who, since showing them my scar, have said they too have cysts/ lipomas in similar places
Was the surgery easy and straightforward 5 – Very Easy
How do you rate our service overall 5 – Very Good
Would you recommend our service to a friend 1 – Yes
Anything we could improve?
Any other comment / praise?
Nothing to improve and as I mentioned, I will recommend your surgery and be back if I need anything done again in the future. Needles still suck though haha

Incredibly easy from start to finish

Feedback by Mr NH from October 4th 2019:

“All was made incredibly easy from start to finish; booking in with Dr Kittel from initial consultation to the final arrangements for surgery, everything was made simple and all who I had spoken with were exceptional.”

“I was of course naturally a little apprehensive prior to surgery but Dr Kittel was incredibly attentive and just all-round wonderful, and made the experience so easy and comfortable. Dr Kittel and the nurse (apologies I’ve forgotten her name) were absolutely superb, so thank you both!“

How easy was it to book an appointment with our office 5 – Very Easy
How good was our office in booking your appointment, communicating and explaining questions you may have had 5 – Very Good
How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks 5 – < 6 w
If you have a disability, was this dealt with professionally and according to your needs? 0 – I do not have a disablity
Please write below anything you would like to mention or say about your experience BEFORE the procedure
All was made incredibly easy from start to finish; booking in with Dr Kittel from initial consultation to the final arrangements for surgery, everything was made simple and all who I had spoken with were exceptional.
Did Dr Kittel ensure you understood the procedure, alternative and side effects (this may have happened at a previous appointment) 5 – Very Good
Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears. 5 – Very Good
Was the environment friendly and warm and the experience positive for you as a patient 5 – Very positive
During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? 5 – Very good
Please write below anything you would like to mention or say about your experience DURING the procedure
I was of course naturally a little apprehensive prior to surgery but Dr Kittel was incredibly attentive and just all-round wonderful, and made the experience so easy and comfortable. Dr Kittel and the nurse (apologies I’ve forgotten her name) were absolutely superb, so thank you both!
Did the nurse adequately explain the aftercare instructions and answer questions you may have had? 5 – Very Good
Please write below anything you would like to mention or say about your experience AFTER the procedure
Thank you so much, I’m a very happy man indeed! A perfectly pain-free experience.
Was the surgery easy and straightforward 5 – Very Easy
How do you rate our service overall 5 – Very Good
Would you recommend our service to a friend 1 – Yes