♿ 5. Accessibility Statement

Our Commitment to Accessibility

Thames Valley Surgical Services is committed to making our websites and services accessible to all users, including those with disabilities or additional communication needs. This applies to minorsurgery.co.uk, vasectomy.co.uk, and thebourneendclinic.co.uk.

Website Accessibility Measures

• Clear structure, consistent headings, and plain English
• Alt text for all meaningful images
• Keyboard-navigable menus and forms
• Mobile-responsive layout and accessible colour contrast

Information and Communication Support

We are committed to supporting patients and carers with communication or information needs related to a disability, impairment, language barrier, or sensory loss.

This includes:

• Asking about and recording your communication needs at registration or first contact
• Providing information in alternative formats, such as large print, email, or easy-read
• Using digital solutions such as email, text, voice notes, or video messages for easier access
• Where appropriate, using modern AI-based translation tools (e.g. Google Translate or similar) to support non-English speakers

We will do our best to ensure information is delivered in a way that you can understand. You will not be asked to pay for any reasonable adjustments to support your access to information.

Physical Access to Our Clinic

Our clinic locations offer step-free entry, accessible toilets, support for patients with hearing or visual impairments, and assistance dog access. For full details on physical access features, please visit our Disability Access Statement. This statement is hosted on our clinic website.

Limitations and Ongoing Improvements

While we strive to provide a fully accessible experience, some third-party content or legacy systems may have limitations. We are continuously reviewing and improving accessibility across our digital and clinical services.

Feedback and Contact

If you experience difficulty accessing any part of our websites or services — or would like to request information in a different format — please contact us:

Email: office@tvvs.uk