Feedback for our Service by Mr RW on August 1st 2020
It was very quick and painless
Perhaps put words on the video [thank you, we now have key phrases on the video]
All very friendly and helpful
Perhaps put words on the video
The Complete Feedback Form
| How easy was it to make an appointment? | 4 – Easy |
| How good was our office in booking your appointment, communicating and explaining questions you may have had, sending you forms, appointment times, text message reminders and taking payment? | 4 – Good |
| How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks | 5 – < 6 w |
| If you have a disability, was this dealt with professionally and according to your needs? | 0 – I do not have a disablity |
| Please write below anything you would like to mention or say about your experience BEFORE the procedure All very friendly and helpful | |
| How good was the consultation with Dr Kittel? Did he address your questions and concerns? Was he honest and explained what needed doing? Did he inspire confidence? | 5 – Very Good |
| Coronavirus | |
| Did we meet your safety needs regarding Coronavirus i.e. gave you hand sanitiser and recommended you wear a face mask? Did we wear face masks ourselves and were our procedures up to scratch? | 5 – Very Good |
| Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears. | 4 – Good |
| Was the environment friendly and warm and the experience positive for you as a patient | 5 – Very positive |
| Surgery | |
| During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? Did we involve you in your treatment and not talk over your head. Did you feel the surgery was carried out competently? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure It was very quick and painless | |
| Was the information sent to you via email adequate (we send an email with an aftercare video link by Dr Kittel, a leaflet, an operation report that is individualised and a feedback link). We also tend to re-iterate the most important issues verbally | 4 – Good |
| Please write below anything you would like to mention or say about your experience AFTER the procedure The video was good but the volume was very low and a bit difficult to hear. | |
| Was the surgery easy and straightforward | 5 – Very Easy |
| How do you rate our service overall | 5 – Very Good |
| Would you recommend our service to a friend | 1 – Yes |
| Any other comment? Anything specific on Coronavirus and our safety procedures? Perhaps put words on the video | |