Feedback by Mr NH from October 4th 2019:
“All was made incredibly easy from start to finish; booking in with Dr Kittel from initial consultation to the final arrangements for surgery, everything was made simple and all who I had spoken with were exceptional.”
“I was of course naturally a little apprehensive prior to surgery but Dr Kittel was incredibly attentive and just all-round wonderful, and made the experience so easy and comfortable. Dr Kittel and the nurse (apologies I’ve forgotten her name) were absolutely superb, so thank you both!”
| How easy was it to book an appointment with our office | 5 – Very Easy |
| How good was our office in booking your appointment, communicating and explaining questions you may have had | 5 – Very Good |
| How long did you have to wait for your surgery (irrespective of some patients choice to wait longer, when was the first possible appointment offered to you) < = less | > = more | w = weeks | 5 – < 6 w |
| If you have a disability, was this dealt with professionally and according to your needs? | 0 – I do not have a disablity |
| Please write below anything you would like to mention or say about your experience BEFORE the procedure All was made incredibly easy from start to finish; booking in with Dr Kittel from initial consultation to the final arrangements for surgery, everything was made simple and all who I had spoken with were exceptional. |
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| Did Dr Kittel ensure you understood the procedure, alternative and side effects (this may have happened at a previous appointment) | 5 – Very Good |
| Did Dr Kittel listen to your concerns and if applicable try to alleviate your fears. | 5 – Very Good |
| Was the environment friendly and warm and the experience positive for you as a patient | 5 – Very positive |
| During the operation, were Dr Kittel and the nurse caring, involve you and explained things as they were happening? | 5 – Very good |
| Please write below anything you would like to mention or say about your experience DURING the procedure I was of course naturally a little apprehensive prior to surgery but Dr Kittel was incredibly attentive and just all-round wonderful, and made the experience so easy and comfortable. Dr Kittel and the nurse (apologies I’ve forgotten her name) were absolutely superb, so thank you both! |
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| Did the nurse adequately explain the aftercare instructions and answer questions you may have had? | 5 – Very Good |
| Please write below anything you would like to mention or say about your experience AFTER the procedure Thank you so much, I’m a very happy man indeed! A perfectly pain-free experience. |
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| Was the surgery easy and straightforward | 5 – Very Easy |
| How do you rate our service overall | 5 – Very Good |
| Would you recommend our service to a friend | 1 – Yes |